IT Support

Nabla IT Solutions provides a full range of technical support and consulting services for companies and professionals.

Our IT technical support services monitor and maintain the computer systems and networks of your organization. We install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of your organization, a technical support officer's role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It is therefore usually crucial to ensure the correct running and maintenance of the IT systems. Our IT technical support services are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Main work activities

Individual tasks vary depending on the size and structure of the organisation, but may include:
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff/clients through a series of actions to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hw/sw faults;
- replacing parts as required;
- providing support, including procedural documentation and relevant reports;
- following diagrams and written instructions to repair a fault or set up a system;
- supporting the roll-out of new applications;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties);
- prioritising and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other IT professionals;
- testing and evaluating new technology;

Please select one of our main services from the list to the right.